How Can We Help?
Problem Statement
When attempting to open a process via the XMDesignerIs used to configure XMPro BPM solutions., an following error message comes up.
Stencil: ‘C:\Users\[Login Name]\AppData\Roaming\XMPro\XMDesigner\Visio\Stencils\XMPro.vss’ could not be found.
Resolution
Locate using search the XMPro.vss file on your machine
In the Search box, type ‘XMPro.vss’ and click the middle button at the top of Menu box (i.e. Find results in documents).
If the file can be located, copy the file across to the expected location.
C:\Users\[Login Name]\AppData\Roaming\XMPro\XMDesigner\Visio\Stencils\
If the file can’t be found, please contact [email protected] to request a copy or find it from another machine that has XMDesigner installed.
Notes:
AppData is hidden folder. If you can’t find AppData, please unhide the folder first.
To Unhide AppData:
- Browse to your main drive where Windows resides, e.g. C:
- Go to the folder C:\Users
- Dig deeper into the folder with your username. If you don’t know your username, you should see it when you log on or out of your PC.
- Use the View tab at the very top and tick the option Hidden items.
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