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Question
The system version is XMPro 5.1.4. There is an activityA specific step in a process. It will be the user interface for that step (web form or a screen), for example, the Leave Application (screen interface or web form) will be the first Activity in the Leave Requisition process. The Leave Application Authorization will be the second step or Activity in the Leave Requisition process. One Process can have multiple activities. that goes to a group that is being sent to a single user’s task list.
This has happened a number of times and there is a suspicion it is the system or it could be a user issue.
Answer
The detail to see when an activity is assigned to a group is lost when it is assigned.
What can be done in the short time to prove the point as you mentioned is to firstly create a custom table in the XMPro database to store the eventID and RoleGroupID, then a trigger on the fcEventHist table to write an entry when the Assigned column is inserted with a value of Unassigned.
This will provide the details to pull which event went to which groups before the user assigned it.
Try only running the trigger to prove the point and gather the data you require as it does have a performance overhead in use, that is, remove it once the data is no longer required.
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