Error Message: ‘User is Inactive’

Issue

While trying to login to a site with a username called ‘KW3’, the following error message was displayed saying ‘User is inactive’.

Logged into the XMWorkspace as admin to activate the user KW3.

But the Active checkbox for the ‘KW3’ user is disabled and unchecked.

Resolution

The active checkbox will be disabled if the number of users active in the site are greater than or equals to the number of users allowed per the site licence.

A temporary solution is to make an another user inactive, which then allowed you to make ‘KW3’ active by providing the option to enable the active checkbox for KW3 user in XMWorkspace.