‘An item with the same key has already been added’ Message when Opening an Activity

Issue

The error below occurs when opening any activityA specific step in a process.  It will be the user interface for that step (web form or a screen), for example, the Leave Application (screen interface or web form) will be the first Activity in the Leave Requisition process.  The Leave Application Authorization will be the second step or Activity in the Leave Requisition process.  One Process can have multiple activities., and only happening to a specific user:

Cause

A duplicate Metadata may have been inserted to the fcUserMetaData table. This can be checked in the XMDesignerIs used to configure XMPro BPM solutions. > All Employee > Find the role > on the Properties window > Attribute > MetaData

The example below shows a duplicated GoogleId Metadata inserted to the role:

Resolution

Identify the duplicated MetaID in fcUserMetaData table from Microsoft SQL Management Studio and remove the duplicate entry.