User Account Locked

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Issue

The user cannot log into XMPro because their user account is locked.

Cause

The user tried to log into XMPro with the account but entered the wrong password multiple times.

Resolution

  1. Change the status for this user to Active in database table fcUser.
  2. OR, find another super admin, log into XMDesigner and click on Account Lockout. As a result, the Account Lockout Management window will be prompted. Select the user account that has been locked, click the > button so that it appears in the ‘Accounts to be unlocked’ list, and then click OK.
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